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Highfield Awarding Body for Compliance (HABC) Review

Submitted by Pier Training on Monday, Feb 24, 2020

Outstanding support from Highfield !! Thank you!! Highly recommended *****

Overall Rating
Service
Responsiveness
Expertise
Results
Communication

After reflecting on a very busy and productive working week in the world of Training Providers and End Point Assessment, I wanted to take time out to Thank Highfield for the excellent support they give us at Pier Training Ltd for End Point Assessment. As Quality Manager I have worked with several IEPAOs over the last 18 months and have to say that Highfield have been head and shoulders above the rest. Hugely supportive in both verbal and resource support, very considerate of each learners needs and exceptional contract management. It is clear they work very hard to build effective client relationships and put the needs of the learner & TP at the heart of what they do. Thank you Highfield for making our job that bit easier and for the ongoing quality support you give. Highly recommended for anyone looking for an IEPAO!!


Reply From Highfield Awarding Body for Compliance (HABC)

Hi Debbie - many thanks for the fantastic feedback, and for taking the time to write it up. We’re extremely proud of the work we do and the hard work the team put in, but it’s always extra special to hear positive comments from our customers. It really does make it all worthwhile. We’re especially delighted you’re happy with the level of support we provide – we really do put in extra special effort to make sure we understand exactly the needs of our clients, especially when it comes to supporting them to meet the needs of employers and learners. As always, if you or any or the team at Pier Training need any further support, please do feel free to get in touch with any of our team, who’ll be more than happy to help.
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Highfield are head and shoulders above the rest

After reflecting on a very busy and productive working week in the world of Training Providers and End Point Assessment, I wanted to take time out to Thank Highfield for the excellent support they give us at Pier Training Ltd for End Point Assessment. As Quality Manager I have worked with several IEPAOs over the last 18 months and have to say that Highfield have been head and shoulders above the rest. Hugely supportive in both verbal and resource support, very considerate of each learners needs and exceptional contract management. It is clear they work very hard to build effective client relationships and put the needs of the learner & TP at the heart of what they do. Thank you Highfield for making our job that bit easier and for the ongoing quality support you give. Highly recommended for anyone looking for an IEPAO!!

Submitted by Pier Training on Tuesday, Feb 18, 2020

Disorganised

Highfield have been disorganised and misleading from the outset. They simply are not ready to deliver EPA, this has meant that we, as the ITP has done the majority of the planning and organising of the assessment. We have had many meetings and promises that should have resolved all of the issues but I have to say I have very little confidence going forward. This has left the learners and the employers questioning whether Standards are worth while.

Submitted by Deere Apprenticeships Ltd on Wednesday, Jun 12, 2019

Outstanding EPAO

Highfield need to be commended on their outstanding service provided as an EPAO. Their support and commitment in providing exemplary materials, learner resources , information and face to face meetings have been second to none. The Apprentikits against each standard are bright, motivating and the inspirational quotes are brilliant. Learners, employers and staff find these to be innovative and thought provoking.

Highfield listen to suggestions and are always there to support and communicate on all aspects of the processes involved with EPA and are able to support with any queries or concerns.

The results feature Highfield have provided helps us to closely monitor completions, grades and allows us to analyse pass rates against each EPA undertaken. Its a great feature to use and shows the lengths HIghfield will go to ensure the results system is transparent.

Keep up the hard work, its a pleasure to work with you.

Submitted by Phil Lythgoe (nova Training) on Tuesday, Apr 30, 2019