Overall Rating
After reflecting on a very busy and productive working week in the world of Training Providers and End Point Assessment, I wanted to take time out to Thank Highfield for the excellent support they give us at Pier Training Ltd for End Point Assessment. As Quality Manager I have worked with several IEPAOs over the last 18 months and have to say that Highfield have been head and shoulders above the rest. Hugely supportive in both verbal and resource support, very considerate of each learners needs and exceptional contract management. It is clear they work very hard to build effective client relationships and put the needs of the learner & TP at the heart of what they do. Thank you Highfield for making our job that bit easier and for the ongoing quality support you give. Highly recommended for anyone looking for an IEPAO!!
Submitted by Pier Training on Monday, Feb 24, 2020
Overall Rating
After reflecting on a very busy and productive working week in the world of Training Providers and End Point Assessment, I wanted to take time out to Thank Highfield for the excellent support they give us at Pier Training Ltd for End Point Assessment. As Quality Manager I have worked with several IEPAOs over the last 18 months and have to say that Highfield have been head and shoulders above the rest. Hugely supportive in both verbal and resource support, very considerate of each learners needs and exceptional contract management. It is clear they work very hard to build effective client relationships and put the needs of the learner & TP at the heart of what they do. Thank you Highfield for making our job that bit easier and for the ongoing quality support you give. Highly recommended for anyone looking for an IEPAO!!
Submitted by Pier Training on Tuesday, Feb 18, 2020
Overall Rating
Highfield have been disorganised and misleading from the outset. They simply are not ready to deliver EPA, this has meant that we, as the ITP has done the majority of the planning and organising of the assessment. We have had many meetings and promises that should have resolved all of the issues but I have to say I have very little confidence going forward. This has left the learners and the employers questioning whether Standards are worth while.
Submitted by Deere Apprenticeships Ltd on Wednesday, Jun 12, 2019
Overall Rating
Highfield need to be commended on their outstanding service provided as an EPAO. Their support and commitment in providing exemplary materials, learner resources , information and face to face meetings have been second to none. The Apprentikits against each standard are bright, motivating and the inspirational quotes are brilliant. Learners, employers and staff find these to be innovative and thought provoking. Highfield listen to suggestions and are always there to support and communicate on all aspects of the processes involved with EPA and are able to support with any queries or concerns. The results feature Highfield have provided helps us to closely monitor completions, grades and allows us to analyse pass rates against each EPA undertaken. Its a great feature to use and shows the lengths HIghfield will go to ensure the results system is transparent. Keep up the hard work, its a pleasure to work with you.
Submitted by Phil Lythgoe (Nova Training) on Tuesday, Apr 30, 2019
Overall Rating
This EPAO is easy to work with to get your learners through their End Point Assessment and the completion of their apprenticeship. Guidelines are easy to follow and you can book EPA's via their site. With any queries, ICQ are there for you via email or on the phone. My learners have said that the assessor was friendly and made them feel comfortable in the assessment and treated them as a person and not just a number on a list. Get in touch now!
Submitted by Michelle Pointer on Monday, Nov 25, 2019
Overall Rating
Jake & his team at DSW are a pleasure to work with. They are super-responsive, open to discussion when we have challenges (eg interpreting new assessment plans) & have great Financial Services expertise which results in high quality & consistent assessment. And perhaps most importantly they never lose sight of the end customer - the apprentice, & do everything possible to ensure they have an efficient & rewarding EPA experience.
Submitted by Marcus Bowsher, FWD Training & Consultancy on Friday, May 03, 2019
Overall Rating
Jake & his team at DSW are a pleasure to work with. They are super-responsive, open to discussion when we have challenges (eg interpreting new assessment plans) & have great Financial Services expertise which results in high quality & consistent assessment. And perhaps most importantly they never lose sight of the end customer - the apprentice, & do everything possible to ensure they have an efficient & rewarding EPA experience.
Submitted by Marcus Bowsher FWD Training & Consultancy on Thursday, May 02, 2019
Overall Rating
TrainingStation have worked with ICQ as their EPAO for the Travel Consultant Standard Level 3 and also the Customer Service Practitioner Level 2 standard since September 2018 and they have given us an excellent and informative service, we have been really impressed with how responsive they have been and supportive through these changing times, I can not recommend ICQ highly enough. The whole process has been made easy to navigate through and the results are almost instant, which for our learners is brilliant!
Submitted by TrainingStation on Monday, Apr 29, 2019
After reflecting on a very busy and productive working week in the wo... Read More
After reflecting on a very busy and productive working week in the wo... Read More
Highfield have been disorganised and misleading from the outset. They... Read More
