Recent Member Reviews

Hi Debbie - many thanks for the fantastic feedback, and for taking the time to write it up. We’re extremely proud of the work we do and the hard work the team put in, but it’s always extra special to hear positive comments from our customers. It really does make it all worthwhile. We’re especially delighted you’re happy with the level of support we provide – we really do put in extra special effort to make sure we understand exactly the needs of our clients, especially when it comes to supporting them to meet the needs of employers and learners. As always, if you or any or the team at Pier Training need any further support, please do feel free to get in touch with any of our team, who’ll be more than happy to help.

Many thanks for your comments. We certainly welcome all feedback and will always act upon it positively to ensure that we continuously improve and deliver the highest level of service. We always listen and respond to our valued customers. As discussed during our telephone call, there were a small number of customer service points raised which have been addressed and taken very seriously. However, we were both surprised and disappointed by the comments in the review and respectfully disagree with them, having worked very closely with the provider to agree an approach that satisfies all partners; particularly employers and learners. We're very proud we've already End-Point Assessed thousands of learners, and for the standard discussed have many employed staff ready to assess whenever the employer requires us to do so. We have agreed a way forward during our discussion, however, if there is more Highfield can do to support, please let us know and we will be more than happy to help.

Thank you for your very positive feedback , it is much appreciated. We look forward to supporting you further in the future. Best wishes Chris Sprenger Managing Director