Overall Rating
Highfield have been disorganised and misleading from the outset. They simply are not ready to deliver EPA, this has meant that we, as the ITP has done the majority of the planning and organising of the assessment. We have had many meetings and promises that should have resolved all of the issues but I have to say I have very little confidence going forward. This has left the learners and the employers questioning whether Standards are worth while.
Submitted by Deere Apprenticeships Ltd on Wednesday, Jun 12, 2019
Reply From Highfield Awarding Body for Compliance (HABC)
Many thanks for your comments. We certainly welcome all feedback and will always act upon it positively to ensure that we continuously improve and deliver the highest level of service. We always listen and respond to our valued customers. As discussed during our telephone call, there were a small number of customer service points raised which have been addressed and taken very seriously. However, we were both surprised and disappointed by the comments in the review and respectfully disagree with them, having worked very closely with the provider to agree an approach that satisfies all partners; particularly employers and learners. We're very proud we've already End-Point Assessed thousands of learners, and for the standard discussed have many employed staff ready to assess whenever the employer requires us to do so. We have agreed a way forward during our discussion, however, if there is more Highfield can do to support, please let us know and we will be more than happy to help.
Overall Rating
Jake & his team at DSW are a pleasure to work with. They are super-responsive, open to discussion when we have challenges (eg interpreting new assessment plans) & have great Financial Services expertise which results in high quality & consistent assessment. And perhaps most importantly they never lose sight of the end customer - the apprentice, & do everything possible to ensure they have an efficient & rewarding EPA experience.
Submitted by Marcus Bowsher, FWD Training & Consultancy on Friday, May 03, 2019
Overall Rating
Jake & his team at DSW are a pleasure to work with. They are super-responsive, open to discussion when we have challenges (eg interpreting new assessment plans) & have great Financial Services expertise which results in high quality & consistent assessment. And perhaps most importantly they never lose sight of the end customer - the apprentice, & do everything possible to ensure they have an efficient & rewarding EPA experience.
Submitted by Marcus Bowsher FWD Training & Consultancy on Thursday, May 02, 2019
Overall Rating
Highfield need to be commended on their outstanding service provided as an EPAO. Their support and commitment in providing exemplary materials, learner resources , information and face to face meetings have been second to none. The Apprentikits against each standard are bright, motivating and the inspirational quotes are brilliant. Learners, employers and staff find these to be innovative and thought provoking. Highfield listen to suggestions and are always there to support and communicate on all aspects of the processes involved with EPA and are able to support with any queries or concerns. The results feature Highfield have provided helps us to closely monitor completions, grades and allows us to analyse pass rates against each EPA undertaken. Its a great feature to use and shows the lengths HIghfield will go to ensure the results system is transparent. Keep up the hard work, its a pleasure to work with you.
Submitted by Phil Lythgoe (Nova Training) on Tuesday, Apr 30, 2019
Reply From Highfield Awarding Body for Compliance (HABC)
Thank you for your very positive feedback , it is much appreciated. We look forward to supporting you further in the future. Best wishes Chris Sprenger Managing Director
Overall Rating
This EPAO is easy to work with to get your learners through their End Point Assessment and the completion of their apprenticeship. Guidelines are easy to follow and you can book EPA's via their site. With any queries, ICQ are there for you via email or on the phone. My learners have said that the assessor was friendly and made them feel comfortable in the assessment and treated them as a person and not just a number on a list. Get in touch now!
Submitted by Michelle Pointer on Monday, Nov 25, 2019
Overall Rating
TrainingStation have worked with ICQ as their EPAO for the Travel Consultant Standard Level 3 and also the Customer Service Practitioner Level 2 standard since September 2018 and they have given us an excellent and informative service, we have been really impressed with how responsive they have been and supportive through these changing times, I can not recommend ICQ highly enough. The whole process has been made easy to navigate through and the results are almost instant, which for our learners is brilliant!
Submitted by TrainingStation on Monday, Apr 29, 2019
Highfield have been disorganised and misleading from the outset. They... Read More
Jake & his team at DSW are a pleasure to work with. They are super-re... Read More
Jake & his team at DSW are a pleasure to work with. They are super-re... Read More
